Once your return has arrived with us, it may take up to 14 days for the return package to be processed. During sales or other promotions this may take a little longer. As soon as your return package has been processed, you will receive a confirmation by email. Please note: this is not the same notification that you receive from the mail order company that your return has been received by us. From this moment on, our returns team will start processing the refund. Once the refund has been processed, it will take 2 to 5 business days, depending on your bank, until the amount is credited to the account number used to pay.